Terms of service

    • We only build to order. We ship as soon as possible. Usually production needs five working days.
    • Due to COVID-19, there may be additional delays in production. Currently, controls need up to three weeks in production.
    • All sales are Cashiers Check, Certified Check, Money Order, Visa, Mastercard, Discover, and American Express.
    • Once a credit card is provided for payment to Acura Spa Systems, Inc. the credit card holder has authorized the credit card provider (the bank) to pay Acura Spa Systems in full and waived any stop payments or charged back authorities. Stopping payment on your credit card may be considered a criminal act and we may seek to prosecute.
    • For credit card sales, complete your order online, or you may fax or mail our Credit Card Authorization Form.
    • For expedited shipping (overnight, 2-day, 3-day, etc.), the additional shipping charges from Fedex will be added to your final invoice with the shipped product(s). The shipping costs are the standard published Fedex rates from Acura Spa Systems zipcode (92509) to your zipcode.
    • No shipments will be made while an account is outstanding.
    • All part sales are final. We only ship new parts.
    • All returns are subject to a 50% restocking charge upon approval by Acura Spas management. No returns will be accepted for credit.
    • Non-Sufficient Funds (NSF) checks are subject to a $25.00 service fee.
    • Uncleared NSF checks make open orders subject to immediate cancellation.
    • All outstanding invoices are subject to a 2% monthly interest charge.
    • All prices are subject to change without notice.
    • All electrical work must be performed by a licensed electrician and meet UL 1563 and all local codes and regulations.
    • All accessory cords (such as for pumps, lights, blowers, ozonators, stereos, fiber optics, mist pumps, etc.) are not provided unless ordered per Acura part number.
    • All accessories must be externally grounded and bonded to your electrical control box using an 8-gauge solid copper wire by your licensed electrician. (to meet UL 1563 and NEC)
    • All plumbing work must meet I.A.P.M.O., UL 1563, and all local codes and regulations and must be performed by a licensed plumbing contractor.
    • Spa Dealer discounts are only available for stocking dealers of the Acura product they currently stock and sell upon approval by Acura Spa Systems management.
    • Parts sold as DIY are not warranted by Acura Spa Systems.
    • All electric motors are warranted solely by the motor manufacturers.
    • Acura Spa Systems liability is limited to part replacement only.
    • Internal components used on controls may not look like photos provided on this website. Different models require different components.