Returns, Repairs, Warranty Claims
Returns: All returns must be returned within 30 days from time of final invoice. All returns on custom controls and pumps are automatically subject to a 50% restocking fee. No return will be accepted for credit. Returned product must be in its original box free of damage, unused and without scratch marks.
Repair or Warranty: Please read our limited warranty before submitting a warranty claim (under support tab). Any damage due to ‘dry-fire’ (running a system or pump without water or with trapped pockets of air) is not covered under warranty. Please visit our product information page for more information on ‘dry-fire’.
*ATTENTION*
Please fill out the form below. Upon review and approval of your submission; we will send an RMA form that must accompany the returned shipment. Any package sent to our facility that does not have an RMA form will NOT be processed and may be disposed of at the senders expense.
Please Note: For many years Acura Spa Systems, Inc. has produced products and sold them to spa manufacturers or dealers per their specifications. Spa manufacturers or dealers have their own warranties that are separate from Acura Spa Systems, Inc. Acura Spa Systems, Inc. product warranty is between Acura Spa Systems and the original purchaser of the product(s). Acura Spa Systems, Inc. product warranty is non-transferrable.